Competency is a good thing. It means you can do it. Think of sports, playing an instrument or being able to fly: if you are competent then you will fit the general view that you can handle the task, issue or challenge in front of you. So what does competency mean when we talk about our work? Our recent study has highlighted that there are significant gaps in the shared knowledge and understanding of the issues when it comes to our own professional capabilities, particularly in communications.