Employee engagement - myth or must?

The new world of work demands new ways of empowering employees.


New ways of working require new ways of engaging employees, but the fundamentals remain the same.

I clearly remember the heated debate that I once witnessed 10 years ago in response to a question in an employee engagement survey: “do you have a best friend at work?” Eyes rolled and laughter filled the room with most, challenging the purpose of this question and hoping it was an intentional error. For me, I gladly clicked “yes” to this question as I really did have a best friend at work at that moment in time.

This was more than 10 years ago in one of the companies I had worked for in Australia. In fact, many of my best friends were made during my eight years’ tenure at this company along with a group of mentors whom I still keep in close contact with until today. I call this true engagement.

Karen Khaw

Karen Khaw has lead corporate communications for Asia Pacific at BNY Mellon since 2011. In this role, she leads the regional external and internal communications program as well as being responsible for all communication strategies. Before joining BNY Mellon, Karen held various integrated communications and marketing roles at global companies including Societe Generale and law firm Baker & McKenzie, and worked within the retail and institutional businesses of Commonwealth Bank of Australia and Westpac Banking Corporation. This article was written in a personal capacity.