A glowing report

Good conversation is more than social pleasantry: it brings out the best in you and your colleagues

We are all taught that body language and face-to-face conversation is essential to picking up on the nuances of business; but how do we add purpose to our business conversations? Those who can master the art of great conversation stand out among their peers, whether around the dinner table or in the boardroom. Great talkers radiate positive energy; they hold of your interest and inspire you. Take those talents into the work environment and they can spark off cross-culture cooperation and knowledge share, and can create inspiration and innovation. I call them people who Glow, and they create Hot Spots of activity.

Lynda Gratton

Lynda Gratton is a professor of management practice at London Business School. She is an expert on people in organisations and actively advises companies across the world. Gratton’s book Living Strategy has been translated into more than 15 languages and was rated by US CEOs as one of the most important books of the year.