Charles Naylor is the chief communications officer of Credit Suisse. After an MA from Cambridge University he completed his education with an MBA from Henley Management College. His communications career started at Shell where he had a number of roles. After five years he became public relations and advertising manager for Shell UK. From there he became head of corporate affairs for the American oil and gas multinational, Amerada Hess. In1998, Naylor moved to the London-based energy and services company, Centrica where until recently he was group director of corporate affairs and a member of the executive team. His responsibilities at Centrica encompassed internal communications, public affairs, public relations and electronic media.