Hugh Dunleavy

Hugh Dunleavy

Until May 2015, Dr Hugh Dunleavy was commercial director of Malaysian Airlines, a position he held from July 2012. Prior to that, Hugh was the company’s executive vice president of Network, Alliances, Strategy and Planning. Before joining Malaysian Airlines, Hugh worked at Westjet from 2004 to 2011. He has also held leadership positions in, among others, Lufthansa Systems – Americas, Air Canada and Star Alliance. Currently, Hugh is chief commercial officer at Qatar Airways.

Following the sudden disappearance of flight MH370, Malaysia Airlines faced serious challenges in their efforts to engage relatives of the passengers and other stakeholders with compassion and accuracy.

Flight MH370 departed Kuala Lumpur on March 8 2014 for Beijing, China. Approximately two hours into the flight, all contact with the aircraft was lost and the start of the most intense search in aviation history began.

At around 4:00 on...