Faced with increasing competitive pressures, today’s organisations are challenged to optimise returns on all investments. But when it comes to getting the most from efforts to engage employees, many are not realising desired results. Worse yet, many aren’t even aware of the problem.
Based in Chicago, US, Mark Royal joined the Hay Group in 2001 and is currently a senior principal at the Group. Previously, he was project director at management consultancy International Survey Research.
Based in Frankfurt, Germany, Tom Agnew is a leader in Hay Group’s employee research division and is co-author with Mark Royal of the book, The Enemy of Engagement: Put an End to Workplace Frustration – and Get the Most from Your Employees.